TERMS & CONDITIONS
Terms and Conditions of Service
Please read these terms and conditions carefully before using our service. By using TastyTails, you agree to be bound by these terms.
Please read these terms and conditions carefully before using our service. By using TastyTails, you agree to be bound by these terms.
By accessing and using TastyTails services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Last Updated: January 1, 2024
Effective Date: January 1, 2024
TastyTails provides fresh, homemade pet food delivery services including:
We accept all major credit cards, debit cards, UPI, net banking, and digital wallets.
Subscription fees are charged monthly in advance. One-time orders are charged immediately upon confirmation.
We reserve the right to modify prices with 30 days' notice. Existing subscriptions will be honored at current rates.
Failed payments will result in service suspension after 3 attempts. Service will resume upon successful payment.
We deliver to specified areas only. Delivery outside these areas may incur additional charges or may not be available.
Delivery times are estimates. We strive to deliver within the specified time but cannot guarantee exact timing due to traffic and weather conditions.
We will attempt delivery up to 3 times. After failed attempts, the order will be returned to our kitchen and may be subject to restocking fees.
We maintain proper temperature control during delivery. However, we are not responsible for temperature fluctuations due to external factors.
Orders can be cancelled within 30 minutes of placement for full refund. Cancellations after preparation may incur charges.
Monthly subscriptions can be cancelled anytime. Cancellation takes effect at the end of the current billing period.
In case of pet emergencies, we provide immediate cancellation with full refund upon proper documentation.
TastyTails provides pet food services but is not responsible for individual pet reactions, allergies, or health issues that may arise from consumption of our products.
Our total liability to you for any claims arising from our services shall not exceed the amount you paid for the specific order in question.
We are not liable for delays or failures due to circumstances beyond our control, including but not limited to natural disasters, government actions, or supplier issues.
While we use high-quality ingredients, we recommend consulting with your veterinarian before making dietary changes for your pet.
All content on our website, including text, graphics, logos, and images, is the property of TastyTails and protected by copyright laws.
By submitting reviews, photos, or other content, you grant us a non-exclusive license to use such content for promotional purposes.
You may not copy, modify, distribute, or create derivative works from our content without written permission.
We collect only necessary information to provide our services, including contact details, pet information, and delivery addresses.
Your data is used solely for service delivery, order processing, and customer support. We do not sell your personal information to third parties.
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
You have the right to access, update, or delete your personal information. Contact us to exercise these rights.
We encourage direct communication to resolve any disputes. Contact our customer service team first.
If direct resolution fails, disputes may be resolved through mediation by a neutral third party.
As a last resort, disputes may be resolved through binding arbitration in accordance with Indian law.
These terms and conditions are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.
If you have any questions about these terms and conditions, please contact us: