PRIVACY POLICY

Privacy Policy & Data Protection

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use our services.

Information We Collect

Personal Information
  • Name and contact information (email, phone number)
  • Delivery address and billing information
  • Account credentials and preferences
  • Payment information (processed securely through third-party providers)
Pet Information
  • Pet's name, breed, age, and weight
  • Dietary preferences and restrictions
  • Health information and allergies
  • Veterinary contact information (optional)
Usage Information
  • Order history and preferences
  • Website usage patterns and interactions
  • Device information and IP address
  • Cookies and similar tracking technologies

How We Use Your Information

Service Delivery

Process orders, prepare meals, and arrange delivery to your specified address.

Personalization

Customize meal recommendations based on your pet's dietary needs and preferences.

Communication

Send order confirmations, delivery updates, and important service notifications.

Service Improvement

Analyze usage patterns to improve our services and develop new features.

Security

Protect against fraud, unauthorized access, and ensure service security.

Legal Compliance

Comply with legal obligations and respond to lawful requests from authorities.

Information Sharing

Data Security

Encryption

All sensitive data is encrypted in transit and at rest using industry-standard encryption protocols.

Access Controls

Strict access controls ensure only authorized personnel can access your personal information.

Firewall Protection

Advanced firewall systems protect our servers from unauthorized access and cyber threats.

Regular Backups

Regular automated backups ensure your data is safe and can be recovered in case of any issues.

Monitoring

Continuous monitoring of our systems to detect and prevent any security breaches.

Staff Training

Regular security training for all staff members to ensure proper handling of personal data.

Your Rights

Access

Request a copy of all personal information we hold about you.

Correction

Request correction of any inaccurate or incomplete information.

Deletion

Request deletion of your personal information (subject to legal requirements).

Portability

Request transfer of your data to another service provider.

Restriction

Request restriction of processing of your personal information.

Objection

Object to processing of your personal information for marketing purposes.

Cookies and Tracking

Data Retention

Account Information

Retained for the duration of your account plus 2 years after closure for legal compliance.

Order History

Retained for 7 years for accounting and tax purposes.

Communication Records

Retained for 3 years for customer service and dispute resolution.

Marketing Data

Retained until you opt out or for 2 years of inactivity.

Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

Age Verification

By using our services, you confirm that you are at least 13 years old or have parental consent.

International Data Transfers

Some of our service providers may be located outside India. When we transfer your personal information internationally, we ensure appropriate safeguards are in place:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses
  • Binding corporate rules
  • Certification schemes

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Email notification to your registered email address
  • Prominent notice on our website
  • In-app notification for mobile users

Current Version: 1.0

Last Updated: January 1, 2024

Effective Date: January 1, 2024

Privacy Questions?

If you have any questions about this privacy policy or our data practices, please contact us:

Phone +91 99800 17602
Email contact@tastytails.cafe
Address Haralur Main Road - Bangaluru, Karnataka, India 560102
Data Protection Officer

For privacy-related concerns, you can also contact our Data Protection Officer at contact@tastytails.cafe